This Privacy Policy explains how Shelter Nepal Pvt. Ltd. ("Shelter Nepal", "we", "us" or "our") collects, uses, shares, stores and protects personal information when you access or use the Shelter Nepal mobile application, website and related services (collectively, the "Services").
Shelter Nepal is a property marketplace that allows property owners, landlords, agents, buyers, tenants and other users to create accounts, publish property listings, search for properties, communicate with one another and submit enquiries.
Please read this policy before using the Services. By using the Services, you acknowledge that your information will be handled as described in this Privacy Policy.
Information we collect
The information we collect depends on the features you use. It may include the following categories.
Account and profile information
- Full name, username and profile photograph.
- Email address and telephone number.
- Password or other authentication credentials, which are stored in protected or hashed form.
- Account type, such as property owner, landlord, agent, buyer or tenant.
- Business, agency or professional profile information you choose to provide.
Property and listing information
- Property title, description, category, price, facilities, availability and other listing details.
- Property address, municipality, city, neighbourhood and map location.
- Property photographs, videos, documents or other media that you upload.
- Ownership, agency or verification information when required to review a listing or investigate misuse.
Communications and support information
- Messages, enquiries and contact requests exchanged through the Services.
- Communications you send to our support team.
- Reports, complaints, reviews and feedback.
Device, technical and usage information
- Device type, operating system, app version, browser type and language settings.
- Internet Protocol address, device identifiers and general network information.
- Login dates, session information, pages or screens viewed, searches, clicks and feature interactions.
- Crash reports, performance data, diagnostics and security logs.
Location information
We may collect approximate location information based on your IP address or the city and area you select. With your permission, the app may access your device location to help you select a property location, display nearby properties or use map-related features.
We do not access precise device location unless the relevant feature requires it and you grant permission through your device settings.
Device permissions and optional access
Depending on the features available in the app, Shelter Nepal may request the following permissions:
- Camera: to take property or profile photographs.
- Photos or media: to upload property images, profile images or related documents.
- Location: to select a property location, use maps or discover properties near you.
- Notifications: to send enquiry, message, listing, account and service notifications.
Permission access is used only for the feature for which it was requested. You can deny or revoke permissions through your device settings, although some features may then become unavailable.
How we use your information
We may use personal information to:
- Create, authenticate, maintain and secure your account.
- Publish, display, manage and promote property listings.
- Connect landlords, property owners, agents, buyers, tenants and other interested users.
- Process enquiries and enable communications between users.
- Display relevant properties, search results and recommendations.
- Verify users or listings and reduce false, misleading or fraudulent content.
- Detect spam, misuse, security incidents and violations of our terms.
- Provide customer support and respond to complaints.
- Send account, security, enquiry, listing and other service-related notifications.
- Send marketing communications where you have consented or where otherwise permitted by law.
- Analyse performance, fix errors and improve the Services.
- Comply with applicable laws, court orders and lawful government requests.
Public listings and information visible to others
Shelter Nepal is a marketplace. Information you intentionally publish in a property listing may be visible to other users and, depending on the listing settings, to visitors who are not signed in.
Public information may include property photographs, descriptions, prices, general location, facilities, agent or landlord profile details and contact options.
Do not include citizenship numbers, banking information, passwords, private documents or other unnecessary sensitive information in a public listing, photograph or message.
How we share information
We do not sell or rent personal information for monetary payment. We may disclose information in the following circumstances.
- Other users: when you publish a listing, send a message, submit an enquiry or otherwise choose to interact with another user.
- Service providers: companies that provide hosting, cloud storage, database, authentication, mapping, analytics, notification, email, security, crash-reporting or customer-support services.
- Professional advisers: legal, accounting, auditing or insurance advisers where reasonably necessary.
- Legal and safety disclosures: authorities, courts or other parties when required by law or when reasonably necessary to protect users, prevent fraud, investigate misuse or defend legal rights.
- Business transfers: a purchaser, investor, successor or adviser involved in a merger, financing, restructuring, acquisition or transfer of all or part of our business.
Service providers may process information only for the services they perform for us and are expected to apply appropriate safeguards.
Third-party services and links
The Services may use third-party technologies or contain links to third-party websites, maps, telephone services, messaging applications or payment services.
These third parties may collect information according to their own privacy policies. Shelter Nepal does not control third-party websites or services, and this Privacy Policy does not apply to information processed independently by them.
Our disclosures in Google Play Console and App Store Connect are intended to reflect the data collected by Shelter Nepal and by third-party software development kits integrated into the app.
Cookies and similar technologies
Our website may use cookies, local storage, session storage and similar technologies to keep you signed in, remember preferences, secure the Services, measure performance and understand how features are used.
You may control cookies through your browser settings. Disabling necessary cookies may prevent some website features from functioning correctly.
Data retention
We retain personal information only for as long as reasonably necessary to provide the Services, maintain your account, resolve disputes, enforce agreements, prevent fraud and satisfy legal, tax, accounting or regulatory obligations.
Retention periods vary depending on the type of information and the reason it is processed. For example:
- Active account and listing information is generally kept while your account remains active.
- Deleted listings or account data may remain temporarily in secure backups before being overwritten.
- Fraud-prevention, transaction, complaint or legal records may be retained where required or reasonably necessary.
- Aggregated or de-identified information that no longer identifies you may be retained for analytics and service improvement.
Account and data deletion
You may request deletion of your Shelter Nepal account and associated personal information at any time by contacting our administrative team.
To request account deletion, email shelternepal01@gmail.com using the email address registered with your Shelter Nepal account. Include your full name, registered email address or phone number, and clearly state that you want your account deleted.
Our administrative team may contact you to verify your identity before processing the request. Once verified, an authorised administrator will delete or anonymise your account and associated personal information.
Certain information may be retained where required for legal compliance, fraud prevention, dispute resolution, security, or the establishment, exercise, or defence of legal claims.
Deleting or uninstalling the Shelter Nepal application from your device does not automatically delete your account or personal information.
Your choices and rights
Depending on applicable law, you may have the right to:
- Access personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your account and personal information.
- Request a copy of certain information you provided.
- Object to or restrict certain processing.
- Withdraw consent where processing is based on consent.
- Opt out of marketing emails and promotional notifications.
- Lodge a complaint with an appropriate data-protection or regulatory authority.
You can update certain account information directly from your profile. You may also exercise your privacy choices through our privacy and account deletion page or by contacting us.
We may request reasonable information to confirm your identity and protect your account before responding to a privacy request.
Data security
We use reasonable administrative, technical and organisational safeguards designed to protect personal information. These safeguards may include access controls, authentication mechanisms, encrypted transmission, restricted administrative access, logging, monitoring and secure infrastructure practices.
No internet transmission, mobile application, database or storage system can be guaranteed to be completely secure. You are responsible for keeping your password and authentication information confidential and for notifying us if you suspect unauthorised use of your account.
International data processing
Some service providers may operate servers or process information outside Nepal. As a result, information may be transferred to or processed in countries whose data protection laws differ from those in your country.
Where required, we take reasonable steps to use appropriate contractual, organisational or technical safeguards for such transfers.
Children’s privacy
Shelter Nepal is a property marketplace intended for people who are legally able to enter into property-related transactions or use the Services under applicable law. The Services are not directed to children under 13 years of age.
We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information without appropriate authorisation, contact us so that we can investigate and delete the information where required.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to the Services, technologies, legal requirements or our data practices.
When we make changes, we will update the effective date shown at the top of this page. For material changes, we may also provide notice through the app, website, email or another appropriate method.
Contact us
For privacy questions, complaints, requests or account deletion assistance, contact:
Shelter Nepal Pvt. Ltd.Tokha 44600, Nepal
Email: shelternepal01@gmail.com
Website: Shelter Nepal